Help & FAQ - La Colina Technologies Education Portal

Q1: How do I access the Education Portal?

A: You can access the portal by visiting www.lacolinatech.com.ng/edu and logging in with your credentials.

Q2: What devices can I use to access the portal?

A: The portal is optimized for use on desktops, laptops, and mobile devices (Android & iOS). Ensure your device has an internet connection and a supported browser (Google Chrome, Firefox, Safari).

Q3: How do I sign up for the portal?

A: Simply click on the Register button on the homepage and fill in your details, including your name, email address, and a password.

Q1: I forgot my password, how can I reset it?

A: Click on Forgot Password on the login page. Enter your registered email, and we’ll send a link to reset your password.

Q2: Can I update my account information?

A: Yes! Go to your account settings and update your email, password, or other personal information.

Q3: How do I delete my account?

A: If you wish to delete your account, please contact our support team at contact@lacolinatech.com.ng. We will process your request accordingly.

Q1: How do I enroll in a course?

A: Navigate to the Courses section, select the course you wish to take, and click Enroll Now. You will then be added to the course.

Q2: Are the courses free?

A: Some courses are free, while others require a subscription. Check the course details for pricing.

Q3: Can I access the course content offline?

A: Some content may be available for offline use, but this depends on the course format. Please check the specific course for this option.

Q4: How do I track my progress?

A: You can view your progress on the course dashboard. It shows completed modules and the percentage of the course you’ve finished.

Q1: The portal isn’t loading properly, what should I do?

A: First, check your internet connection. If the issue persists, try clearing your browser cache or using a different browser. If that doesn’t work, contact our technical support team.

Q2: How do I report a technical issue?

A: You can report any technical issues by contacting our support team at support@lacolinatech.com.ng. Include details about the issue and any error messages you received.

Q1: How do I make a payment for a course?

A: Payments can be made securely via credit card, PayPal, or bank transfer. You’ll be prompted to choose your payment method at checkout.

Q2: What should I do if I was charged incorrectly?

A: If you believe there was an error in the billing, please contact our support team at billing@lacolinatech.com.ng with your payment details.

Q3: Can I cancel my subscription?

A: Yes, you can cancel your subscription from the billing section of your account. If you need further assistance, reach out to our customer support team.